Tool Room/Parts Expeditor - Trk
|Employment Type:||Full Time|
To accurately order parts for all shop and field service technicians, generate parts returns, track all special tools, repair or replaced special tools and order small tools.
Receive orders by telephone, email, fax, and in person, from Field or Shop.
Promote suggestive selling by means of product knowledge.
Research and outsource parts as needed for full truck, RV or Bus repairs.
Work with outside vendors to ensure we are getting the best pricing and availability on the Non-Caterpillar product parts.
Ensure any customer call back requests are completed to the internal and external customer satisfaction.
Process internal and external customer orders same day received, assuring that all documents necessary to the transaction are completed in an accurate manner.
Process Field and Shop returns accurately and in accordance with company policy, assuring all pertinent information is included.
Expedite all OEM and after-market parts in the most efficient manner to meet the customers needs in the repair.
Record lost sales; opportunities, due to non-availability/cost.
Follow back orders closely, to insure prompt delivery upon receipt.
Track back orders to communicate ship dates to Field and Shop lead personnel or technicians.
Work directly with Inventory Control to expedite back orders.
Report sales leads and competitive activities to Sales and Service Departments.
Check price and availability of parts (New, Classic, ReMan).
Quote parts for Truck repairs.
Charge fuel out as needed for units in the shop that we may have to add fuel to to test drive or complete repairs. .
Manage Tool Room Assets.
Repair specialized tooling; insuring proper operation and calibration.
Ensure bulk oil is charged out to the proper units in the shop as used. .
Place orders for bulk oil to restock bulk oil tanks in shop.
Process special orders for Field and Shop to restock hardware products for supplies .
Generate purchase orders for Field and Shop.
Generate purchase orders for truck repair, as requested by Field Technicians and PSSR.
Generate purchase orders and fax to vendors for parts for Truck, RV or Bus repairs
Work with after-market PSSR with setting up new vendors and setting Gregory Poole up as a vendor as well..
Get Setup vendor part numbers in parts system
Help insure proper ordering of parts by technician, maintaining cost and quantity restrictions.
Receive and distribute shop towels and other supply items.
Maintain professional appearance of tool room and tooling.
Coordinate tooling use between departments and branches.
Source and process backorders.
High School Diploma
Two years related experience
Ability to sit for long periods using a PC and telephone
Ability to clearly communicate using the telephone and in-person
Mechanical and clerical comprehension & capability; Must have prior PC keyboarding experience with Dexterity to use a keyboard for long periods
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
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